Unable to download sketchup model from warehouse

Hi, I have been facing download issues in sketchup warehouse right now. when i select sketchup file to download, it shows JSON. file and facing failure. what is happening? I am urgently doing my work right now! anyone facing this?

Your profile says you are using SketchUp 2021. Is that a cracked version?

Are you downloading components via your web browser? How many components have you downloaded today or in the last week?

hi, sorry just now i checked it’s 2023 updated version, i was using sketchup since 2021.

i always download the component in website. by the way, the problem is well fixed now. thank you so much

Please fix your forum profile, then. Is it the cracked version of 2023?

Why is that?