I’ve been trying to buy a SketchUp Shop subscription since yesterday but I can’t. I think there’s a technical problem that needs to be sorted out and I need help.
I’m trying to buy the subscription with a Credit Card and I’ve tried two different cards (one MasterCard one Visa) but when I reach the page where I’m supposed to enter a safety key sent to me by my bank to confirm the payment, the subtotal is shown as 0 (zero) USD for some reason, and the payment doesn’t clear. The error message I get is; There was an error processing your payment. Please review your card details and retry or something to that effect. I’m located in Turkey and my card is authorized by my bank to be used for online shopping and shopping from abroad. I assume that I don’t need to convert the Turkish Lira in my bank account to USD for the payment to clear.
If I’m doing something wrong please let me know so I can rectify. If the problem is not on my part, please fix the issue as I need to buy the product asap so I can start working for my first client.
Thanks in advance.