Cannot open existing files

When I try to open an existing file it says: This device is not authorized. Please sign in again. You can continue to use sketchup, but you will not be able to start a new file or open an existing file.

Your profile says you are using SketchUp 2020. If that’s correct and you’ve kept your subscription up to date, sign in to your account again and all should be fine. If your subscription has lapsed, you’ll need to reinstate it first.

Hi Dave,

I am up-to-date in subscription.

I did log back into SU and still not letting me open exist. files. saying
my device not authorized.

do I shut sketch-up completely close down? before resign in?
…just worried I’ll lose work.

thnx Diana

Try closing SketchUp completely. Then sign into your Trimble Connect account and reopen SketchUp.

Deauthorizing devices can be done in your account.
Quit SketchUp, first.
In a browser, goto, sign in and choose ‘My products’ on the left.
Then, choose ‘View Included apps’ and then in the list of all the apps , choose ‘Manage Devices’ in the SketchUp Pro app.
Then start SketchUp.