Hello, Working on a 2019 Pro license. Trying to use the geo-location services to create a terrain map. I have been using it extensively for the past weeks, but this morning it stopped working. [cannotconnect] I have read all the tips to resolve the issue, but I’m completely stuck. -tried logging…

I’m getting the same message on Sketchup Pro 2021, tried signing out, clearing browser cache and signing back in again, same issue.

[image] nukethestars: -tried logging out and logging to skp account several times You need to log out in SketchUp. [menu] Help > Signout (emailaddress) Then quit or exit SketchUp. Start it. If this doesn’t work, you can try deleting the login_session.dat file that resides in %A…

FYI just tested it and it doesn’t work for me. It’s also worth mentioning that it’s a global issue since there are many people reporting same problem.

Thank you for the suggestion, tried this as well but didn’t resolve the issue for me. =/

Tried that, doesn’t work for me either, we need this fixed quickly, it’s stopping our team from producing work.

[image] kerwin.robertson: we need this fixed quickly, it’s stopping our team from producing work. Yes, I can sincerely say that is the case for me as well, failed to deliver my task today. =(

I’m seeing the same thing in SU2021 this morning, too. I suspect there’s a server down somewhere. It worked fine for me yesterday. The Status page currently indicates that the Add Location service is working so I expect that the problem lies between it and us. SketchUp Status Welcome …

A message has been added to the status page as well.

Things seem to be improving, the add location window loads, and importing works. Searching for a street address is failing still.

Cannot connect to the geolocation services

Technical Problems SketchUp

colin January 24, 2022, 2:58pm 9

We see the problem too, and it’s being looked into.

Cannot contact the geolocation service

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Cannot connect to the geolocation services

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