Cannot connect to the geolocation services

Technical Problems SketchUp
1

Hello,

Working on a 2019 Pro license. Trying to use the geo-location services to create a terrain map. I have been using it extensively for the past weeks, but this morning it stopped working.

cannotconnect

I have read all the tips to resolve the issue, but I’m completely stuck.

-tried logging out and logging to skp account several times
-cleared out Windows DNS cache
-added “Google” to “onlinetesturl” command line in “privatepreferences.json” file
-cleared cookies, lowered privacy setting
-tried changing default browsers to edge/chrome/firefox and tried over
-disabled vpn, disabled firewall, disable antivirus, all of that
-restarted computer

I did everything that was instructed here, and it’s not working for me:

Why did this stopped working suddenly for me? :confused: I’m stuck and unable to the deliver the work that I promised to do today. What do I do?..

Thank you for your time answering.

2

I’m getting the same message on Sketchup Pro 2021, tried signing out, clearing browser cache and signing back in again, same issue.

3
    1. You need to log out in SketchUp. [menu] Help > Signout (emailaddress)
    1. Then quit or exit SketchUp.
    1. Start it.

If this doesn’t work, you can try deleting the login_session.dat file that resides in %AppData%/SketchUp/SketchUp 2021 after step 2.

4

FYI just tested it and it doesn’t work for me. It’s also worth mentioning that it’s a global issue since there are many people reporting same problem.

1 Like
5

Thank you for the suggestion, tried this as well but didn’t resolve the issue for me. =/

6

Tried that, doesn’t work for me either,
we need this fixed quickly, it’s stopping our team from producing work.

7

Yes, I can sincerely say that is the case for me as well, failed to deliver my task today. =(

8

I’m seeing the same thing in SU2021 this morning, too. I suspect there’s a server down somewhere. It worked fine for me yesterday.

The Status page currently indicates that the Add Location service is working so I expect that the problem lies between it and us.

9

We see the problem too, and it’s being looked into.

10

A message has been added to the status page as well.

1 Like
11

Things seem to be improving, the add location window loads, and importing works. Searching for a street address is failing still.

12

Address searching is fixed now.

13

Indeed it is working now for me.

14

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