Cannot access files - Files deleted from Trimble Connect

Trimble Connect
1

Hello,

I have numerous SketchUp models that were done on the web based version and saved in Trimble Connect. They still appear in my Trimble Connect folder but when i click on any of them to open it displays the following message - “Error - There was a problem downloading this file. It may have been deleted from Trimble Connect”.

Is there anything i can do to access these files?

Thanks

2

Try to clear the cookies from your browser
( click in the padlock icon in the address bar, choose cookies and delete them)
Then hit F5 while holding the Ctrl key

3

Hi Mike, thanks for the response. Unfortunately no luck with this solution. I still get the same message when trying to access any of my files.