Can´t load some of my extensions


#1

I have installed two extensions: Openstudio and EnergyPlus, but it can´t load in Sketchup!

Help me, please.

Thank you


#2

This is because your User Name has an accent in it.
It has long been recommended that you avoid this, because it used to cause issues [like this shows] with the original version of Ruby in earlier SketchUp versions.
I don’t have OpenStudio or EnergyPlus extensions.
However, I suspect that their loader RB’s coding fails to convert the user path string into the text-encoding required by the newer versions of Ruby that now ships with SketchUp.
If the loader RB is properly saved as UTF-8 [without BOM] file and any string passed on is re-encoded to the same encoding it ought to work…
I suggest you contact the authors direct nad request this issue is fixed.
Meanwhile you could look at making a newer user on your PC, without any accents in the name, and then swapping all of your stuff from the problem user-account into that new set up, and using that thereafter…
However, that can be a pain…
Do a google-search for guidance on how to do that, it takes some effort and pre-planning etc…