Bugsplat When starting SketchUp

crash
bug

#1

I have been having this issue where SketchUp 15 pro 64 Make crashes immediately after opening a model. Repairing does not fix the issue. A restart will. If multiple models are open simultaneously a crash can occur without affecting the open models. Saving and closing one of the models used to solve the problem but this no longer works. The bug splat report calls out temp files as additional files to sand(I don’t know the relevance of this). I also don’t see a way to save the report to view myself/post.

This issue has been happening for almost a year know and occurs irregularly but seems to occur in waves. Over this time I have tried the 2015 32 bit version and 2014 with no greater success.

Has anyone seen/had a similar issue and can offer advice.

Thanks!

Dell OptiPlex 7020
Windows 7 Pro 64 Version 6.1.7601 Service Pack 1 Build 7601
Intel Core i7-4790 CPU @ 3.60GHz, 3601 Mhz, 4 Core(s), 8 Logical Processor(s)
Intel HD Graphics 4600, AMD Radeon R5 240
(RAM) 16.0 GB

All drivers and windows updates are current.


#2

If you tell us the identifying information from your bugsplat report (user name or email address), we can look up the crash reports in our database. (And hopefully pinpoint your issue).

Thanks,
Marc


#3

the email is ari@cxexhibits.com thanks for the quick response


#4

atig6txx - update ATI graphics, or disable HW acceleration.