[Bug?] Component browser not seeing all my 3D warehouse models

3D Warehouse
1

If I log into the 3Dwarehouse in the Chrome browser, logging in using my Google account, I see 31 models I have drawn and uploaded.

When I look in SU 2017 via the Component Browser, while logged in in SU with the same email address, I see only some of them - 12 in total.

11 of these 12 are in the two collections I have. The other one that shows in the browser is not in any collection.

But where are the other 19 models hiding? Several of them are components to which I I’d like to have ready access in the Component Browser.

I know as a workaround I can download them into a local folder and make them a new local collection.

I’ve tried logging out in SU, then logging back in again using the 3rd head-and-shoulders icon bottom left in the main SU window.

No change.

So how can I access them through the Component Browser?

PS. Some of them were drawn in earlier or much earlier versions of SU - I wondered if that might account for it. but the only item not in a collection was drawn a long time ago and IS visible, so I don’t think that’s it.

2

Is it better now? We had some issues just after midnight GMT.

3

Will try it now again:

Still hanging with the 3Dwarehouse icon showing, and a blue progress bar at full, but no components showing after a minute.

But then it opened. And I still only see 12 of 31 models in My Models - the same 12 as before.

Should I have cleared the Safari cache, or is this part of SU2017 using the Chromium component?

Try again: go to Safari/Preferences/General [Manage Website Data] then delete sketchup.com site cookies and cache etc.

Still only seeing 12 of 31 models.

Sorry, not fixed at least for me.

4

2017 uses Chromium, so it’s a WebCache directory. OK, I"ll poke around and see what’s going on.

(PC is ~/AppData/Roaming/SketchUp/SketchUp 2017/WebCache, Mac is ~/Library/Application Support/SketchUp 2017/WebCache)

5

I’ll try clearing that and report back in a few minutes when done. Do I need to close SU, clear cache, then reopen SU?
…
Closed SU. Deleted all contents of WebCache folder where you said. Restarted SU.

Still only seeing same 12 of 31 models.

Sent you a PM with account usernames and email addresses.

Don’t know if it is related, but I also tried yesterday searching in 3Dwarehouse component browser for Dynamic Components.

I thought I’d get at least hundreds of hits, but got only a dozen, even just using the one-word search term ‘dynamic’.

This can’t be right - I know I’ve found far more in the Warehouse itself using a browser, even using a more specific search like ‘dynamic stairs’.

Indeed, just repeated the search in a browser - I get 14,847 results for ‘dynamic’. Even more than I thought!

6

Working on the PM.

For Dynamic components, we still have the search terms ala Google days - in the search bar, use is:dynamic

Or from https://3dwarehouse.sketchup.com/advancedsearch.html click the checbox Only Show Dynamic Models:

Should be 20K+ DC’s.

7

Thanks. I’ll try that

8

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