I often open SU only to be welcomed by a blank startup dialogue. I have updated my graphics drivers. This has happened to me over two machines for as long as i can remember. With that blank welcome screen up I can usually open another session of SU and that welcome screen will show up just fine.
I should add that this happens every time I start SketchUp for the first time. I have to close the blank dialogue and then start it again. Then it comes up fine. However, if I close that session and start it up again, I’m back to the same issue.
I do run an ad blocker… that could be it. I really, really do not want to reinstall SU :slight_smile Much appreciated.
Repairing SketchUp is relatively painless…
When logged into your normal Windows user-account ensue that SketchUp is closed.
Find the appropriate SketchUp installer’s exe file - usually in your Downloads folder ?
Select the installer’s exe file, right-click > context-menu > “Run as administrator”
When prompted choose “Repair”.
When it completes retry SketchUp…
Installing any complex app in any other way will inevitably cause permission issues - so never double-click an installer’s exe file to simply ‘Run’ it - even if your user-account has admin-powers it is NOT the same thing…
If the problem continues... Close SketchUp, then delete its browser 'cache' - it'll be remade when SketchUp starts.
It is hidden by default but a Windows Explorer dialog’s path should take the path OK…
It might have been corrupted due to a previous incorrect installation…
Oh that’s cool… I thought i might loose all my preferences and icon layout, etc. so reinstalling freaks me out. But i see that a repair looks like it will not affect that stuff since it’s not in fact a reinstall at all.
Thank you, sir.
Unlike a ‘Reinstall’ a ‘Repair’ should not affect any set up, preferences, already installed extensions etc…
I always do install this way (even SU) besides maybe driver installations and never had any issues… but have to admit that I do not have to deal with limited user rights.
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