Blank startup dialogue

I often open SU only to be welcomed by a blank startup dialogue. I have updated my graphics drivers. This has happened to me over two machines for as long as i can remember. With that blank welcome screen up I can usually open another session of SU and that welcome screen will show up just fine.

I should add that this happens every time I start SketchUp for the first time. I have to close the blank dialogue and then start it again. Then it comes up fine. However, if I close that session and start it up again, I’m back to the same issue.

the SU Welcome dialog is browser based (Chromium engine) sothat issues in this area might be related to limited user rights (install SU by ‚ÄúRight-click > Run as Admin‚ÄĚ) or a security solution rep. firewall blocking or a parallel installed Chrome browser with deactivated JavaScript resp. script blocker etc. does interfere with the Chromium engine used by SU.

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I do run an ad blocker… that could be it. I really, really do not want to reinstall SU :slight_smile Much appreciated.

Repairing SketchUp is relatively painless…

When logged into your normal Windows user-account ensue that SketchUp is closed.
Find the appropriate SketchUp installer’s exe file - usually in your Downloads folder ?
Select the installer‚Äôs exe file, right-click > context-menu > ‚ÄúRun as administrator‚ÄĚ
When prompted choose ‚ÄúRepair‚ÄĚ.
When it completes retry SketchUp…

Installing any complex app in any other way will inevitably cause permission issues - so never double-click an installer‚Äôs exe file to simply ‚ÄėRun‚Äô it - even if your user-account has admin-powers it is NOT the same thing‚Ķ

If the problem continues... Close SketchUp, then delete its browser 'cache' - it'll be remade when SketchUp starts.
C:\Users\YOUR_USER_NAME\AppData\Roaming\SketchUp\SketchUp 2019\WebCache

It is hidden by default but a Windows Explorer dialog’s path should take the path OK…

It might have been corrupted due to a previous incorrect installation…

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Oh that’s cool… I thought i might loose all my preferences and icon layout, etc. so reinstalling freaks me out. But i see that a repair looks like it will not affect that stuff since it’s not in fact a reinstall at all.

Thank you, sir.

Unlike a ‚ÄėReinstall‚Äô a ‚ÄėRepair‚Äô should not affect any set up, preferences, already installed extensions etc‚Ķ

I always do install this way (even SU) besides maybe driver installations and never had any issues… but have to admit that I do not have to deal with limited user rights.

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