we couldn’t resolve it that time, and probably can’t this time, I even worked with SUp support and they had nothing to offer except to ask me to post the issue here,
so where else can I get some help with this? It’s quite a hassle for me!
I’m on Win 7 with a very decent computer now, but this did start happening when I got this new computer, and went from SUp ver 5 to 2016, and now 2015.
Is there a Windows graphic forum where I could try and resolve this??
HI Joe. To upload images click on that little icon at the top of the text box that looks kinda like the Push/Pull tool. Sounds like a graphic card issue to me.
If you right-click your desktop you may get a menu that includes graphic options. I get a link to the NVIDIA control panel. There may be some options in there that could help with your problem. Just make sure you make a note of any changes, so you can undo them again, if necessary.
For instance, I turned anti-aliasing on for SketchUp, but found I didn’t need it as the edges weren’t jagged to begin with. All it did was anti-alias the halftone pattern you get when you select a face into complete invisibility.
If you have an AMD card or an integrated Intel card, that might be the problem. But I can’t say I’ve ever come across that particular problem with integrated graphics.
I tried changing a few of the graphics card settings Alan, didn’t help, I can try a few more though.
Dan, I tried different fonts, I still get the black boxes but in different parts of the text each time. Maybe I can find one that works though. My Display was at medium 125%, tried the 100% and that didn’t help. The Clear Type was on, turned it off but that didn’t help either …
boy I really appreciate all the good suggestions people!
It is easiest to open the EW from inside SketchUp via: Window > Extension Warehouse
Then either go to the SketchUp Team store page, or just search on “Create Layout” (not case sensitive.) Click the red Install button to have the EW install the extension for you.
Follow the instructions on it’s EW product page, for how to generate a .layout for your model.
I am having the same issue as JoeFromSDiego with SU Pro 2016. It seems to be random, I tried to isolate a cause with no luck. Example: with everything being even I exported the exact same view twice with two different results (the black boxes showed up on one but not the other even though I changed nothing between exporting jpgs).
Joe- Did you find any fixes/workarounds besides using Layout?
Nope, I kept having the same black boxes for awhile then didn’t use SUp for a couple months. Just tried exporting some images tonite with no problem at all and this is with a computer with a 2TB storage drive with pending bad sectors (and now I can’t access the partitions on it). So it works fine now but I wouldn’t recommend using this fix for your problem