Hello Colin,
Today I tried upgrading my Sketchup Pro 2020 to 20.2. After clicking the install app, all seemed well, until I received a message saying -
- “the item referred to by this application cannot be accessed. You may not have the appropriate permissions.” I needed to Task Manager to shut down the install file.
- When I went into the Start Menu to open my existing version of Sketchup, it was no longer there
- Then I rebooted, went back to Start Menu and the SketchUp App links are there but don’t open the app.
- Tried the Install file again and received the same message as the first time
- Just tried again, the install app launched and made it 50% of the way then came up with error message 1303. It suggests I log in as an administrator or contract my system administrator. However, I am the owner of the computer and App and the only one using it, so presumably I am the administrator? Don’t see to have the option to log in as an Admin
I am trying to launch my business and need to create a new animation in Sketchup. Suggestions please. Much appreciated.
Carmelo
PS - I have a new computer, use the latest Windows version.