Trying to work but getting the following message Auth token cannot be used. The user must sign in. I need to sort this urgently, can anyone help? Is there a windows fix for this please?

Sign out of SketchUp and Layout Quit them both Sign in again

Tried that, no luck though Thanks though

Try this instead Go to a file explorer window type %appdata%\SketchUp\SketchUp 2022\SketchUp into the address bar Delete the file called login_session.dat quit sketchup/layout restart computer Try again

Hi there, I’m having the same issue with a MAC its very difficult to work with this. I use SketchupPro and have a license. I tried restarting, deleting the app and redownloading it (sketchup 22) and nothing seems to work. I keep getting signed out and impossible to sign back in whilst I am using the…

I was told to sign out of SketchUp then sign back in, it worked for me

I’m having the same issue!! So annoying to keep getting this “Auth token cannot be used. The user must sign in” message. Will try logging out again.

I get this same message when trying to open a second file when working in SketchUp. I click the OK button the go to “Manage Licenses.” Then I click the “Sign In” button and the dialog box grays out and nothing else happens. I go to the Trimble web site and sign in there but that has no effect. I can…

https://support.sketchup.com/s/article/Log-in-errors

I’ve tried following the steps on the support page by * Locate and delete the “login_session.dat” file But when I start sketchup to login again I get this error message on my brownser: {“error”: “invalid_request”, “error_description”: “Invalid token error.”}

Try refreshing the page a few times, while holding the Cntr key

Auth token cannot be used. The user must sign in

SketchUp Pro

tracey October 5, 2022, 8:56am 5

Apologies, my person didn’t follow instructions before and didn’t sign out then back in
I’ve now done this and it worked brilliantly
Thanx

1 Like

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Auth token cannot be used. The user must sign in

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