Anyone else not able to download the installer?

installation
#1

flex1540-esd.flexnetoperations.com took too long to respond.

This is my first time using a paid version of sketchup that I bought myself, are they always like this? I sat down to use it, realized I needed the new subscription version, paid for it, clicked the download link to install and…the download link is broken. Is it broken for everyone? Can someone please link me to a copy of the installer offsite so I can at least get to work?

#2

What is flexnet operations!?
I suspect there is something blocking your download.
Try https://www.sketchup.com/download/all

#3

That’s what the website redrects to from https://www.sketchup.com/sketchup/SketchUpPro-en-exe which is the link from My Apps.

#4

This is the download link it’s trying to get:

https://flex1540-esd.flexnetoperations.com/flexnet/operations/AnonymousDownload?systemFileID=13872637&eccnNum=5D002&leEnc=TSU&ccats=&nlr=F

same thing happens linking from the download link you posted. This doesn’t look like a virus redirect.

#5

Sounds like something very wrong at your end.
My link shows me this,

Download
Download.JPG1394×882 67.2 KB

#6

What happens when you click download under Windows 64 Bit?

#7

I get this link:
Screenshot%20-%202_12_2019%20%2C%208_32_00%20AM

#8

Does it actually download a file?

#9

I get this

This
This.JPG778×430 33.4 KB

#10

So flexnet seems to be a real thing, but somehow it is failing to connect at your end.

#11

And now it works, thanks for the troubleshooting help.

#12

Probably just a server glitch in your area.

#13

I presume they use multiple download servers. Anyway, it was transient and seems to have fixed itself.