Anyone else not able to download the installer?

UnopenedParachute · February 12, 2019, 2:15pm

flex1540-esd.flexnetoperations.com took too long to respond.

This is my first time using a paid version of sketchup that I bought myself, are they always like this? I sat down to use it, realized I needed the new subscription version, paid for it, clicked the download link to install and…the download link is broken. Is it broken for everyone? Can someone please link me to a copy of the installer offsite so I can at least get to work?

Box · February 12, 2019, 2:24pm

What is flexnet operations!?
I suspect there is something blocking your download.
Try Download All | SketchUp

UnopenedParachute · February 12, 2019, 2:26pm

That’s what the website redrects to from https://www.sketchup.com/sketchup/SketchUpPro-en-exe which is the link from My Apps.

UnopenedParachute · February 12, 2019, 2:29pm

This is the download link it’s trying to get:

https://flex1540-esd.flexnetoperations.com/flexnet/operations/AnonymousDownload?systemFileID=13872637&eccnNum=5D002&leEnc=TSU&ccats=&nlr=F

same thing happens linking from the download link you posted. This doesn’t look like a virus redirect.

Box · February 12, 2019, 2:31pm

Sounds like something very wrong at your end.
My link shows me this,

UnopenedParachute · February 12, 2019, 2:32pm

What happens when you click download under Windows 64 Bit?

DaveR · February 12, 2019, 2:32pm

I get this link:

UnopenedParachute · February 12, 2019, 2:33pm

Does it actually download a file?

Box · February 12, 2019, 2:35pm

I get this

Box · February 12, 2019, 2:36pm

So flexnet seems to be a real thing, but somehow it is failing to connect at your end.

UnopenedParachute · February 12, 2019, 2:36pm

And now it works, thanks for the troubleshooting help.

Box · February 12, 2019, 2:37pm

Probably just a server glitch in your area.

UnopenedParachute · February 12, 2019, 2:39pm

I presume they use multiple download servers. Anyway, it was transient and seems to have fixed itself.