Download not working

joebayles · June 11, 2015, 9:00am

This download link doesn’t work, says This webpage is not available.

I’m using latest Google Chrome on latest OSX.

SketchUp3D_de · June 11, 2015, 10:06am

all downloads = download server down

Geo · June 11, 2015, 10:07am

SketchUp Product Downloads

Box · June 11, 2015, 10:08am

Yes the download all page is there, but the download link on that page isn’t working.

adrian_shilliday · June 11, 2015, 10:50am

I am getting same problem for windows

saskia_x · June 11, 2015, 11:15am

Same here, but for the Windows file. I’ve gone to the “download all” page and the main download page and both aren’t working. It seems like “download.trimble.com” is down (I tried pinging it and it couldn’t be found).

slbaumgartner · June 11, 2015, 11:43am

Seems like a DNS glitch - I also can’t find the server.

Barry · June 11, 2015, 1:18pm

Please retry, and report here if it’s working now. Thanks.

Geo · June 11, 2015, 2:19pm

Hi @Barry
I just tried to download SketchUp Pro 2015 Windows 32 Bit from here:
http://www.sketchup.com/download/all

The link…

http://download.trimble.com/sketchup/sketchuppro-en.exe?Expires=1434032049&Signature=DGo0Sn2MVAtkDQzrDbhpoGQnKGJAEmnLQMgLuDJK7os5O8QH91vs0Vo93~m--jH8bidszE4u~eAZawh-HdiJVDkRiNIOArpmGZy1Mmj~4AsKlimP4VuX2J4e1hLNC3mMzz3olvNFWyy~NLtwOBSzSMuxMMzdHolulszhcq3hVzs_&Key-Pair-Id=APKAITRMO3ODNM6MFOEA

Yields this…

Box · June 11, 2015, 2:24pm

Yet for me, FF from a southern hemosphere server on every download link now I get something equivalent to this.

SketchUp3D_de · June 11, 2015, 3:46pm

works
.
.
.
.
.
.
. here.

adrian_shilliday · June 11, 2015, 4:22pm

I am trying to download SketchUp Make, but keep getting errors that the download page cant be found. is there a problem with the servers or is it being blocked?
Thanks

thereclaimer4 · June 11, 2015, 11:52am

i have been having the same problem.

Box · June 11, 2015, 1:19pm

There appears to be a server problem at the moment.

Barry · June 11, 2015, 4:49pm

We had a DNS issue last night, so if you know how to clear your DNS cache, please do. If you’re on Mac

OS X Yosemite
Use the following Terminal command to reset the DNS cache:
sudo discoveryutil mdnsflushcache

OS X Mavericks, Mountain Lion, and Lion
Use the following Terminal command to reset the DNS cache:
sudo killall -HUP mDNSResponder

For details see Reset the DNS cache in OS X - Apple Support

For PC, pipe up, because I’d just do a Google search that you can do yourselves.

slbaumgartner · June 11, 2015, 4:54pm

I did the cache flush as @Barry suggested, and I can see the download host again (I’m on Mac). Just tried a download and it worked.

Barry · June 11, 2015, 5:27pm

On good authority for PC:

Open an elevated command prompt and type:

Ipconfig /flushdns

Barry · June 11, 2015, 9:00pm

One teeny tiny caveat on Mac, if you’ve happened to upgrade to 10.10.4 beta: they reverted back to the mDNSResponder-style of Lion-through-Mavericks versions, so use that command instead of the Yosemite command. I don’t know if this will officially be used in the final version, so don’t write this in stone. Carry on.