Aligning several users under a few accounts

SketchUp Pro
1

I am an account manager and user for a construction company operating on SketchUp and Layout. Recently we expanded our drafting department while also losing two members in the process. Through that we have an original Trimble account that was used before expanding beyond 2 members and now we have 6 members and are looking at 3 accounts. A good bit of confusion has happened through the process as we were in the busiest season of our year when all of this change needed to happen, we possibly shot ourselves in the foot.

In Semptember we will be canceling all accounts and then bringing all members under 1 account.

Does this make sense? Is the correct course forward?

2

You should contact customer support about this but a single Pro subscription account is to be used by one user, not multiple users. In your case it sounds like you need to buy a multi-seat Enterprise license. Customer Support can help you do that.

3

Are you purchasing directly via our online store, are is your firm purchasing through one of our salespeople? If going through the store, customer support is the way. If you renew via a salesperson, contact them!