Hello, my department runs a collaborative space for creative technologies and our Education license was created before we fractioned off from a larger department. We’ve successfully updated our email to reflect the change, and in some places we’ve managed to changed the name to our new department, but elsewhere the old name remains.
Perhaps there is a distinction between Profile names, User name and Account name, but we haven’t been able to figure out which is which and how to change the one that won’t go away.
I’ve attached a screenshot that shows what I’m talking about. Thank you.
Thanks, it seemed like Trimble really wants support directed to the ‘community’ first, before creating a special support account all unto itself. Figured we’d end up doing that at some point but doing the due diligence first. Thanks again.
probably, last year I had to request help from tech support to change my email. I couldn’t change my emergency email (for reason), and I couldn’t use it as my new main email because it was my emergency email.
since the profile pages have been fully merged , it’s a bit of a trimble mess, because your trimble profile, warehouse profile, sketchup profile and trimble connect profile are technically linked (and the same), but they still have different pages. could be that one of them is blocking the other because it doesn’t match.
in that case, yeah, opening a ticket is probably the best.
