A technical error occurred while contacting the server (Sefaira Web)

Extending SketchUp Sefaira
1

i made a model at sketchup 2022 from scratch, tagged the surfaces with the Sefaira extension and it worked properly, i can made the analysis ok.

then i upload the model to the web and everything seams to be fine

and after 10 15 minutes software working

the process cut down and display an error “A technical error occurred while contacting the server”

Capturaerror sefaira 3
Capturaerror sefaira 3941×370 32.8 KB

this is the model i get the error:
sefaira prueba 6.skp (328.7 KB)

3

HI @acabrera Thanks for writing in. I tried uploading your project to the web application and I am getting the same error. Initially I thought that this was due to the web app remaining idle for a while but that wasn’t the case. The results aren’t coming back in the web application at all while the plugin displays the results fine. Let me check a few things and will get back to you.

1
11203×711 106 KB

1 Like
4

Hi, despite i never asked for help again im still have the same problem with all my tryings. My anual license it will expire at february nad im still planning to recomend the software for my students at a postrgrade specialization course. Please, consider helping me to find a solution.
Regards
Eliseo.

5

You might have a better result by contacting @niraj.poudel directly (direct message)

also, you might need a few days to get an answer, weekend, new year, all that stuff :slight_smile:

1 Like
6

Except that @niraj.poudel no longer works for Trimble. Better ping @corney

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7

Hi @acabrera, lemme take a look at the model that you uploaded and will see what might be going on. I suspect this might have to do with the weather file but the model might offer some suggestions as well. Let’s see.

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8

@acabrera So it does look like the issue is with the weather file. I created the same square meterage (24 square meter) model in a fresh SketchUp file. (Uploaded it here for you to test as well).

  1. In the plugin when you set the location
  2. When you upload the project to the web application
    Montevideo
  3. Or after you create the project >> you can also click on the pencil icon next to the weather location.
    Weather Data

So what I think is happening is that when the project gets uploaded to the web application, the web application is pulling weather data that is different than the one used in the plugin (even though the name matches). This is where the Sefaira/SketchUp team can test things in the backend and let you know what might be going on.

Hope this helps?

Model attached here:
Test.skp (343.3 KB)

9

Thanks for invaluable help.
I downloaded the test model yo send me, it works fine at the plugin but unfortunately when i upload at the web with new york location it didn work and report this:

error sefaira
error sefaira1874×1042 179 KB

image

10

HI @acabrera can you try changing the zoning to “One zone per floor” in the web application, under the zoning tab?

The plugin always runs a “one zone per floor” simulation and therefore we want to check if the analysis completes when you change the zoning to that option. The web application always defaults to a “basic perimeter/core” zoning strategy and we want to change it to “one zone per floor” if we want to mimic the analysis in the plugin.

11

Thanks!!!

I change the zone as you recomend and not only the test experimental file works correctly but also works with my EPW file for Uruguay. I tested also with an other model and works fine!
Thanks for all your help!
I will keep learning and testing other things and tunned to the forum.
Regards!

1 Like