3DWarehouse model viewer in IE11 shows static image (embedded)

3dwarehouse
viewer
ie11

#1

I was wondering if the support for IE11 has changed recently with the 3DW viewer?

I believe IE11 used to show the full webGL rotatable version of the model. But as of about 3 weeks ago, I noticed that embedded iframes of a 3DWarehouse model only shows a static (single) image. When I access 3DW directly in IE11, I see an overlay that says “(see) 3D Model” and that button yields a rotatable jpg (but not the webGL version). The overlay “(see) 3D Model” does not show if the embed code is used in an iframe (or by itself).

Examples:

If 3DW has dropped support of IE11 that’s understandable! I just wanted to confirm and to ask if at least the rotatable jpg image should appear when embedded instead?

Thanks!
STEVE


#2

Hey, Steve. We don’t support IE11 with my.sketchup.com or 3DW viewer. If you open my in IE11, you’ll get this:

Bug filed. Thanks. Expected behavior is to just get the thumbnail to stand in, not the rotatable jpg.


#3

Thanks @Barry! I figured that was the case. Is the “bug filed” to at least show the rotatable jpg? Or just to generally do “something special to make it work right” :slight_smile:?


#4

We’re looking down the road to make this work in 3D on all. We’re betting on browsers getting better at this with each version (they are), and even though we have a patent on “Lightweight three-dimensional display”. For example, even though you get the whoa cowboy on IE11 when you go to https://my.sketchup.com/, it’ll run.


#5

There’s another situation where we get this swivel view: if you come upon a model that can crash WebGL in your browser, you may not be able to launch again, and you’ll get swivel until you restart your browser, because the test for a GL canvas will fail. Lesson: anytime you get a failure, restart and retry.