Trimble Log in details not visible. Am trying to Log in on my 3dwarehouse account, I get redirected to Trimble but the form for logging in is not visible, the left part of page under the Trimble logo is completely empty except for the help/privacy/terms section at the bottom. See image below.
Have tried multiple browsers; Brave, Firefox and Safari, with same result. Have also tried with/without Little Snitch and VPN, same result.
Have never had any issues logging in previously, but have not logged in for about 7 months and don’t remember being redirected to Trimble to be able to log in.
Hi Colin, thank You for your reply. Have a newly installed mac, since about a month ago, so not the same as I previously used with 3dwarehouse. The URL I get redirected to is: Trimble Identity (with the token/parameter data inserted here), checked site settings and nothing should be blocking it.
Checked everything else I could think of, such as adblocker, cookie blocker etc. and nothing there.
Seems very strange to me, cause it’s a new installed mac with no clusters from anything old that should disturb.
Hi Colin, thank You so much for your assistance and aid.
I just did a more in-depth look at Little Snitch and it looks like it was the cause of the issue.
I initially tried all 3 browser with little snitch up and running, it did ask for a few permissions but seemed to leave the accounts.sketchup.com greyed out without asking. So when I changed to allow all connections on my 2nd try, it did not allow for the already greyed out connections.
I stopped Little Snitch network filter and it allowed for the log in fields to be displayed and I could also log in successfully.
So as for now I have Little Snitch running as usual but have manually allowed accounts.sketchup.com and I am logged in and able to download.
Thank you so much for your assistance.
Not sure if I should leave this thread to assist someone else or delete it.
I have the same problem for the web version, so not just for the 3dwarehouse, I can’t access any of the models that I’ve created. I’m not using little snitch. Any other advice?
I don’t use little snitch but I use a related product using a host file to block snooping advertisers, tracking and bad actors. After disabling this I was able to log in again. I worked out which entry in particular is causing this, it is for cdn.cookielaw dot org, this blocks a file called otSDKStub.js from loading.
So if you have this problem of not being able to see the login screen, check to see if you have a product in place which is blocking cdn.cookielaw.org from loading.