Pitching in here on this as another experience. Whenever I download a new or even previous version of sketchup, my 3d mouse stops working, I haven’t pin pointed the order of operation to get it working again the quickest way, but usually after a few restarts of the computer and sketchup the mouse works again fine. It’s super annoying, one time I think when I downloaded a new sketchup version I got the mouse working on my first try by I think uninstalling the driver and reinstalling and than restarting my computer and trying sketchup. I still can’t figure out how the order is, got it to work once and got my mouse back and running quickly as I said, but usually it delays me 30 minutes of my time when I want my 3d spacemouse to work upon installing a sketchup version. Hopefully that helps clarify some thigns for users experiencing the same problem.
Installation of 3DConnexion has three parts:
- installation of low-level system modules/hardware drivers
- installation of generic 3DConnexion utilities and helpers
- installation of app-specific extensions
All three parts come in their installer.
Because of the third item, you always have to run the 3DConnexion installer after you have installed a new version of SketchUp. The 3DC installer will usually find all installed versions of SketchUp and add the required SketchUp extension support to each. However, if the installer has not yet been updated for the latest SketchUp, it may fail to do that step. In that case, nothing will happen when you try to use the device in SketchUp.
They are usually pretty prompt in getting an update in place for Windows.
But they have a terrible reputation of taking forever to update on Mac. Due to changes in the driver interface to the kernel that came out in macOS Big Sur, they had to do a significant rewrite of the driver. It has now been in beta test since November 2020 and still contains bugs!
Whenever a new SketchUp version is released, the best practice is to go to the 3DConnexion website and download and install the newest driver version. It detects the presence of SketchUp automatically and installs the necessary plugins. Has always worked gor me.
That’s lousy with the delay for macs. Yea I experienced the delay once myself, I think on this 2020 version which was the only time I had experienced where I downloaded a new version of sketchup (I use windows) and I had to wait for the 3dconnexion people to update to a driver that worked, otherwise I never had that problem before.
As I wrote before about how it works for me when I download a version of sketchup, I’ll also add that it constnatly says on my 3d connexion settings that I’m using enscape when infact I’m using sketchup even when enscape is closed, that’s a minor bug I think too…
This thread is from 2 years ago and the issue at the time was that no new drivers had been released. It was therefore necessary to copy the relevant driver files over from a previous version.
Nice :), thanks box.
This morning 3DConnexion published Release Candidate 1 of their new driver for macOS Big Sur and Monterey. I installed it, and so far SketchUp 2021 is working well on my Monterey 12.0.1 MBP . I haven’t tried earlier versions, but I see no reason it shouldn’t be fine there as well. Finally!
It’s almost always the drivers. And they are always slow catching up.