3d warehouse won't download

Hi can you help me what to do. I suddenly got this error message when i’m about to download from 3d warehouse. Now I can’t download, add geolocation, and it said that i need to log in but I’m already logged in.
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Clearing your web cache by deleting the folder may help, it is found at:

  • Windows: %AppData%\SketchUp\SketchUpXXXX\WebCache
  • Mac: Finder> Go> Hold the Option key> Library> Application support> SketchUp> SketchUpXXXX > WebCache

If you make a copy first (or rename it) and find that this does fix the issue, then you could raise a ticket with the cache contents so that the dev team can investigate why this is happening.