VRay's Asset Editor has gone blank!

My Asset Editor went blank just like that, without any apparent reason, in the middle of a work session. I was applying materials to a model when it stopped working. It shows all the icons when it opens but as I click on any of them everything disappears.

All the other features are working: I am able to export and import proxies, start a render, etc. The “only” problem is the AE’s blankness. I have not installed anything new in my machine that could cause a conflict with Vray.

I am running Sketchup 2019 (19.1.173) and Vray Next in an iMac with the following specs: 3.4 GHz Intel Core i5 (processor), 16 GB 2400 MHz DDR4 (memory) and Radeon Pro 560 4096 MB (graphics card). Mac OS is High Sierra (10.13.6).

I do hope anyone can help me with this vexing problem.

Edson

you could see if renaming your ~/Library/Application Support/SketchUp 2019/WebCache folder fixes it on a restart…

john

1 Like

It turns out the culprit was the file I was working on. Vray works fine with any other file. Thanks anyway.

I’m also facing the same problem
How to resolve this?

The pix of the sketchup v-ray 3.6 asset editor that i am
experiencing is also sent to you …

VRAY asset editor window not showing fully …

Problem is a sketchup v.ray asset editor no show.

My Asset Editor went blank just like that, without any apparent
reason, in the middle of a work session. I was applying materials to a
model when it stopped working. It shows all the icons when it opens
but as I click on any of them everything disappears.

All the other features are working: I am able to export and import
proxies, start a render, etc. The “only” problem is the AE’s
blankness. I have not installed anything new in my machine that could
cause a conflict with Vray.

I do hope anyone can help me with this vexing problem…

Have you tried contacting Vray customer support or asking on their forum?

What is the graphics card in your computer? You indicate it is “2” which is not a graphics card.

from both…

What do you mean “from both”?

anyone can clear my problem

If you start a new model and try in that, will the Asset Editor show up?
I seem to remember from somewhere in these forums that this could be caused by an invalid material. You might try removing the material you were using when this happened and restarting Sketchup.
@eric-s or @mihai.s might have insights…

1 Like

I know this sounds simple, but I’ve seen this recently myself with V-Ray Next…I have no choice but to quit SU and re-launch. That clears it for me. Can’t say why it happens as of yet. I say it sounds simple only in that I’m not sure if you’ve tried that yet. Please report back with any steps you’ve taken thus far along with any info you receive from Chaos Group so that others with the same issue can benefit.