Video texture in Sketchup/Enscape is not working

how to make it work, the below attachment is what shows after I tried to do it

Which codec is the MP4?

Enscape has their own forums which you may be better served to post over there.

or might be give me a complete guide on how to do it, might be it change the way to do it this time,
what I used to do it is from the Ensacpe material editor on Albedo texture section, with the selected face and color materials applied, I used to replace the color materials by clicking the folder from the Ensacpe material editor on Albedo texture section
for years, but now it doestn work anymore

I don’t use enscape anymore so I don’t remember the process but I do know that even when I was using it, they have many and good threads on that topic in that forum. I recall one to put a fire in a fireplace (which I copied at that time) and another very cool one about someone using a video texture to replicate waves rolling onto a beach with an amazing overhead site view. Your answer is likely already over there.