Using a Pro 2015 license on a Mac and PC, having problems


#1

I was thrilled to read that Sketchup Pro 2015 works on both Mac and PC under the same license. However the serial number I was given is not recognized by my Mac desktop. The technical support link given on the license email does not work either. I have successfully used the program on my PC laptop and will gratefully accept advice.
Thanks for your time.


#2

does work with SU v2015 only (serial starts with ‘Q’), older licencse are not cross-platform.

if you have downloaded and installed the recent version this could be a typo only. Do a copy & paste from your license email and ensure, that there is no space before and behind the serial no.

you system needs to be online doing that.


#3

Thanks for your time.

I do have the 2015 Pro version and it’s working smoothly again. Now I just have to practise, practise, practise.

Cheers,
Chelsea dawn