Upgrading not working


#1

I was using Sketchup 8 Pro and downloaded the 2014 trial. After it was over, I purchased a new yearly license. I received the authorization number along with the serial number in an email. However when I go to enter my license information it will not accept the authorization code.

I believe the problem might be that I want to only upgrade to 2014 and the authorization is for 2015. Does anyone know how I can rectify this? I want to use 2014 for the time being because my design software works best with this version so far. Thanks.


#2

SU license data is in general version specific, i.e.a SUP 2015 license won’t work with SUP 2014.

why not give 2015 a try, should work with your design as good as rev. 2014.


#3

Thanks so much for your reply. However before I ordered, I decided to call my software company. They told me that things have not been optimized for 2015 yet and since I am happy with how 2014 is working with my program, I was not looking for any issues. I assumed I could keep working in 2014 and upgrade to 2015 when things are more encouraging.


#4

You need to contact SketchUp Customer Support in regard to licensing issues.


#5

Thanks Dan. I did that yesterday (filled out the form) but have not heard back. I can’t find a phone number for them. Update: I finally found a phone number.