Upgrade SU 2017 - Purchased extensions - "trial expired" - cannot download


#1

Hi, all.

Some of my purchased extensions appear to me as “trial expired” in the extension warehouse, so I can not download them to SU 2017.

Can somebody help me?

Thank you.


#2

Contact the author and let him know.


#3

Hi Dave, thanks for the reply.

In fact it’s not just one extension, I sent the PB2 print just as an example.

In SU2016 I downloaded the trial of 3 extensions, I liked them all and bought them, however they appear in the extension warehouse as a trial license and I have difficulties downloading them in SU17.


#4

What are the other extensions?


#5

Hi Aaron, tks for the reply.



#6

I had the same problem with PB2. It turned out I had bought them using another account.
The solution for me was: logout from the extension warehouse -> restart SketchUp -> login with different account -> update / download works now.


#7

Hi Max, thanks for the reply.

It did not work, I have the product purchase codes but I can not insert it because there is no download option.

When I click on the product icon, it only gives me a link to buy again and I can not download.


#8

I think you better contact the plugin author of PB2 directly (@Whaat).


#9

I already sent an email to the developer. As soon as I have the answer I put it here.

Tks for your time Max.


#10

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