I am trying to update from 2021 t0 2022. It is asking for my license number, so i got that from my earlier 2021 version (classic license). It is asking for an authorization code. where/how do i get this code? there is nothing in my email from trimbel or sketchup. Help. Thanks
I don’t believe you can update to SketchUp 2022 with a Classic license. I believe you need to have an active subscription. @colin might be able to look up your license to check for sure.
Like Dave says, your 2021 license doesn’t let you use 2022. To use 2022 you would need to have a subscription.
I had the license system send you your 2021 license, in case you had lost that.
So, I have 2022 on my home office PC (I think). But I am traveling with my laptop and I can’t upgrade?
I’d get that phone # off here lest you be attacked by bots who want to help you with your student loans and renew your car’s warranty.
If you have a subscription for 2022 on your home office PC, you could sign in with the email the subscription is assigned to, and use 2022 on your laptop.
I don’t see a subscription under the email address that you use in the forum, if you do have a subscription you would need to sign in with the email that it is assigned to.
I removed your phone number from your post.
this is what i get when i check for updates on my2021 sketchup on my laptop. Now why would it notify me of this if i do not have a subscription? also when i opened a file i copied from home/office onto my laptop, it said created in a newer version. why? doesn’t make sense. help.
I feel sure you are using 2022 on the office PC, the only question is what email address you use.
The update message must be a promotional thing, normally you’re only told about updates to the version you are using.
is it ok to type my 2 optional email addresses here?
You could either click on my avatar and send a message to me, or type the emails in your answer, then edit the message to delete them.
Regarding updating SU-2021-Pro to SU-2022 subscription. Do I understand correctly that 60 days later my SU-2020(2021) “perpetual license” becomes worthless if I have to replace my computer due to damage …etc ? The SU-2021 I supposedly own for my personal use will not allow itself to be installed on any new computer I own in the future ? If I purchase a utility trailer for my car, the manufacturer of the trailer does not prevent me from still using the trailer when I purchase a new car in the future, but Trimble does, or is that not correct ?
The situation described above has prevented me from purchasing a SU-2022 subscription which would severely undercut the value of my prior $700 investment in SU-2020(2021) classic perpetual license, should my current computer develop a hardware problem. I should go back and study the SU-2020 “perpetual” license docs then pay an attorney for advice. Maybe the law firm would find it advantageous to explore class action certification with a judge. Probably not, but you never know in the US legal system. Class-action is very lucrative.
As an example of software purchase agreements later found to be void: where I live in Washington State (United States) our local state law bars software companies from asserting that they do not owe consequential damages to purchasers of their products should flaws in the software known to exist by the developer, cause injury: lost time, trouble …etc, regardless of boilerplate hold harmless warranties printed by the developer’s legal department. Judges in our state have ruled those warranties null and void and ruled damages in favor of plaintiffs. Years ago one of my consulting clients won $40k from SCO - Santa Crus Operations Inc after it was shown their Unix based OS contained a known company documented flaw they did not inform my client about. Initially SCO’s corp counsel laughed at our WA State lawyer seeking damages, but 4 days later sent a certified check for the full $40k when my client’s lawyer filed a case with our local court.
Just saying… just because Trimble (or SCO) thinks the software purchase agreement says one thing or holds them harmless, doesn’t make it so in all jurisdictions and markets they sell into. Google, MSFT, Facebook and Apple have experienced this firsthand in the EU recently. Once a purchase agreement is successfully challenged in one jurisdiction, others follow, because class-action is very profitable here… sad really but true.
Where did you get that?
Here’s how it worked with the classic license:
You bought a license that allows you to use the software on two machines.
If you need it on another machine, you need to remove one from the others in the Welcome screen (simply removing or deinstalling the software does not do that)
For crashing and lost machines where you didn’t had the chance to remove the activation, You also got one spare activation.
Buying a Subscription to SketchUp has got nothing to do with that, it’s a separate product.