Just transferred accounts from one email to another however whenever i login with the new account there is no license found and now when i try login to either email there is no license at all. Please help.
Hi @benhorsnall, thanks for reaching out. This is a user forum and while members of the SketchUp team like myself do pay attention to it and sometimes other users are able to find a solution here, you may need to access the support team to resolve this particular issue. If you have not already done so, I recommend that you open a support ticket here: https://help.sketchup.com/en/contact-support/technical-question/form
If you have, just wait for the team to get logged on and they will get to your ticket. In the meantime, maybe someone who is more familiar with SketchUp licensing can help you out. I would try myself but I am more focused on k-12 versions of SketchUp these days.