I’m trying out the 2019 Pro 30 day trial for an important project, everything was feeling good and was running fine and I’d be having a good day or so using it, but I just experienced my first program crash when moving a rotated .dwg imported into the project that I’d done quite a bit of work on.
Now when I restart SU 2019 Pro, SU says “Unexpected file format”. I have just lost 5 hours work (and I had regularly saved my file!), plus losing another couple of hours trying to find solutions and reading these forums.
I’ve checked for the promised AutoSaves, for which I’ve checked that it’s active (every 5 mins) and it should be saving to my default “My Documents” on drive D, but it’s not. As a further test of that I tried creating a new AutoSave location on my SSD C drive, and I have tested this location with a saved open file (with changes added now and again) and nothing ever saves in it.
The suggested place to enter this location in preferences is in Files>Models, which seems odd and I wonder why there isn’t a more obvious AutoSave location to specify under General (in Prefs), by the actual AutoSave button?
To make matters more annoying, I have always practised saving out my own backup versions, e.g. myfile-v1a, myfile-v1b, etc., and a short while before I started doing the rotations that caused the crash, I’d saved out a myfile-v1c, this usually saves my day if anything should go wrong, but it’s not much good when the program can corrupt files when it crashes!!!
I’ve had to revert to my v1b file and have lost my work after that point.
I have now lost trust in SketchUp’s ability to be reliable. If a crash can corrupt a file and AutoSave can totally fail, it’s hard to trust SU at all. I shall just have to do loads of manual saves and re-saves all the time, but I fear that I may get files that cannot be opened, something I’ve rarely ever seen in decades of creative computing.
Otherwise my system runs flawlessly, I run loads of software including all Adobe stuff all the time so it’s not my flaky system.
Is there a file repair utility anywhere? (There needs to be one!) I can’t find one anywhere and does anyone have any clues why AutoSave is not working at all?