Hi Rachel, we are sorry to see your message.
Before getting into the finer grain details, we want to start by asking - What are your intentions with SketchUp and ultimately with Sloped?
Sloped is a community of professional freelancers, where we connect them with businesses on a project-to-project basis. The way we vet these freelancers is first by having them take the free online quiz to see if they qualify for the exam. The exam is not free, so we offer people the courtesy of not spending their money unless their chances of succeeding are very high.
In your case, you did not take the quiz, so you do not qualify for the exam. Let’s say for example that you took the quiz and you did not pass. If your goal is to ultimately take the exam (which you have mentioned several times, so we assume that it is), then your short-term goal should be to pass the quiz. The membership we offer is meant to help with that, and the best resources available to you are the quiz answer videos (which the membership offers a $12 discount on, which is twice the amount of your $6 membership cost).
The second best resource is a one-on-one consultation with us, where we review the quiz answers together and give you personalized advice and instruction. The membership offers a $15-$30 discount on that, depending on which session you choose. To compensate for our automation issues on the YouTube Live session and Facebook group, we offered you a session for free (valued at $100, 16.6x your $6 membership cost).
Altogether, there was over $112 dollars of value offered to you for a $6 membership.
It’s possible that you joined the group solely for the Facebook Group and YoutTube lives, however it’s not reasonable to expect to pass a quiz you’ve never taken with just those resources alone. Which leads us to be confused by your intentions with SketchUp/Sloped.
In the meantime, we’ve refunded your membership fee and hope that this clarifies the Sloped process and how you can better avail from the membership in the future.
Our business model is based on finding existing SketchUp talent, and helping cultivate budding talent. For that reason, we have made the membership fees very low. As a new business, we hope that for the good of the SketchUp community, members will understand from time to time when technical difficulties arise, and take advantage of the overly compensative benefits we offer in their place.
-Joanne Swisterski