Sketchup Viewer Mobile Missing Geometry

bug

#1

I am utilizing sketchup for an architecture model. I have been sending the model to the GC to use in the field as reference. This has been working flawlessly until the last 2 updates I have posted. Everything displays properly when using the full version of sketchup on a computer. When he loads up the model on an ipad or iphone with sketchup viewer certain components are missing from the model. I have checked to make sure

-all layers are on and visible before saving and sending the file
-all layers are on and visible when viewing on the mobile device
-I have cleaned and audited the file
-saved it as a new version
-copied it into a new clean file

all to no avail. Any suggestions would be helpful.

best regards,
Leah


#2

What version of SketchUp? (Please complete your profile.)

Is the GC looking at an older cached version of the file?


#3

The model was built in sketchup pro 2017. No, the GC is on the latest version. That is what I had originally thought was the problem, but I experience the same problem on my iphone.