SketchUp Support Migration Update

SketchUp
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We are excited to announce that on May 22, 2026, SketchUp Support will officially migrate to the new Trimble Support Center.

This move is part of our commitment to provide a more streamlined and integrated support experience. The new portal will serve as your single destination for consolidating support requests, accessing our Knowledge Base, and engaging in chat, with many additional features to come.

What is changing? When submitting a case to the Trimble Support Center, we will now require customers to log in with their Trimble ID (TID). This helps us deliver a secure and unified experience across your Trimble products.

Why the move? Beyond a modern interface, the Trimble Support Center offers:

  • Enhanced Self-Service: A robust and searchable Knowledge Base on all Trimble Products.
  • Integrated Management: The ability to manage product licenses and support cases in one location via direct links to our Admin Console.
  • Faster Responses: Improved internal tools for our agents to resolve your queries more efficiently.

What do you need to do now? While the migration isn’t until May, we want to ensure you are prepared well in advance:

  • Check for a Trimble ID: If you already use one for other Trimble products, you are one step ahead! You will use the same credentials to log in to the new Trimble Support Center on May 22.
  • Need more guidance? Reference our Help Center article here.

Other resources available to you to get the most out of SketchUp

  • Help Center: Explore our Help Center for additional content on how to fully optimize the SketchUp solution.
  • Community: Contribut to this community by talking with experts, learn, and share insights
  • Blog: Read the latest product updates, size up real-life design scenarios and find the perfect workflow for your next project.

You can continue to submit cases through our standard web form until May 22, at which time the old web form will redirect to the new Trimble Support Center.

We are committed to making this transition as smooth as possible. Thank you for being a valued Trimble customer.

Best regards,

The Trimble Support Team

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Hello SketchUp Customers,

Today, SketchUp Support moves to the new Trimble Support Center for all SketchUp users.

Our goal is to get you the answers you need faster. To make sure you don’t skip a beat when the new portal launches on May 22, please ensure you have your Trimble ID (TID) ready. You will need it to log in and access:

Ready to go? Verify or Create your Trimble ID here.

Need clarification on your login credentials or curious about what happens to your old cases? Check out our Migration FAQ’s here for answers to common questions about this transition.

Thanks for being part of the journey as we upgrade our systems to serve you better.

Cheers,
The Trimble Support Team