Issue on startup/Login
On sartup of Sketchup 2023 and 2024 our two new employees get a soflock after log in using trimble license. Screen goes to white with no options for templates or projects to open. See attached image. Everything seems to be ok on trimble admin side. We have checed our graphics drivers and they are the same (my sketchup working fine). We are both running Windows 11
Thank you for your help in advance.
The first thing to try is to clear the webcache folder for the browser
Close/Quit SketchUp fully.
Paste this into a windows folder “address bar”
%appdata%SketchUp\SketchUp 2025
Or press Windows key + R And paste it in and press ok
Delete the folder starting “webcache”
This is a chrome based browser screen - if this is still empty across multiple versions and colleagues - then there is a good chance that IT are doing something “secure” and have broken it.
Thank you Adam! we will have a try and see if it fixes the issue.
Unfortunately this didn´t work! Thank you for your help regardless.
You can also try deleting the "login_session.dat" file at the same file location.
Is nothing functioning within the window or has it actually locked up? Can you click the profile option in the top right?
It functions as far as we can click the profile option and get the “logged in” popup. Also close the window and the program. But nothing shows up for templates or projects. So not possible to start modeling in Sketchup.
Will try this!
