Sketchup Shop Crashing When Exploding and Intersecting Faces

I am working in Sketch-up Shop. I have files that continually freeze when I select to explode a group and when I select Intersect Faces. Eventually after waiting for about 5-8 minutes, the program will be able to process everything. This is very frustrating and time consuming. I originally thought it was my computer being out of date. So I purchased a new computer with the following specs.

Creator 15 A10SFS-014 15.6" Gaming Laptop Computer - Gray; Intel Core i7-10875H Processor 2.3GHz; NVIDIA GeForce RTX 2070 SUPER Max-Q 8GB GDDR6; 32GB DDR4-2666 RAM; 1TB Solid State Drive; Microsoft Windows 10 Pro; SD UHS-III Card Reader; 2x2 Intel Wi-Fi 6 AX201; Bluetooth 5.1; 15.6" UHD Anti-Glare Wide View Angle 4K Thin Bezel Display

Note - I have also tried this on both Chrome and MS Edge. It’s enough to where I don’t want to use Sketchup anymore. Any help could be greatly appreciated. Thanks.

It would help if you could share a file with us so we can see what you are working with.

Freezing is not crashing. Generally it indicates that SketchUp is busy processing and doing what you’ve asked it to do.

Please see the uploaded file.


Try this link.


BTW - thank you for looking at this issue. I really appreciate it.

Sorry for the delay. Our internet service went down last night. Had to borrow a hotspot to get on line to look at your file. It’s not really any wonder that you are seeing SketchUp delay considering the file size and all that geometry. It’s slow to work with in the desktop version of SketchUp.

The excessive geometry is the main liability in this case. If you must have all that in your file, you’ll have to be patient. To me it looks like you could get by with considerably less for no larger than this is. For example 112 segments in this 2mm radius circle is overkill.

and 96 sides on one with a 0.75 mm radius…

1 Like

I can see that. I am doing some 3D printing and wanted the detail to be as crisp as possible. I had drawn those circles and arcs at a larger diameter and scaled them down to keep the resolution. It worked well with the final printouts. However, as you said - it may be overkill. Are there recommendations for accounting for this type of detail as different sizes?

Also - Would the desktop version (while slow) be able to handle the detail? I thought about upgrading, don’t really know if it is necessary.

Thanks a bunch!

You kind of need to look at the resolution of the printer. I would suggest doing a little testing with a set of small cylinders with different numbers of sides. Compare the printed ones to see what you get.

Switching to SketchUp Pro 2020 would likely get you some performance improvement especially if you have a fast CPU and with your GPU. Another place you’re seeing a bottleneck is in the internet connection. Saving locally to your hard drive will be faster than saving to a server somewhere else on the planet will be faster.

If you switch to SU2020, you would also gain some other options that actually might give you a better product and with a more efficient model.

This topic was automatically closed after 186 days. New replies are no longer allowed.