Sketchup Pro 2022 very slow on Macbook pro 2021 M1 Max chip

Technical Problems SketchUp
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1

Hello,

I’m the IT administrator for my company and we’ve been using Sketchup for some years now.

We previously used Windows computer with graphic cards without any issues but following demands from our team, we had to transition to Macbook pro 2021 with the M1 Max chip.

It was at the end of last year and Sketchup was already a bit slow but recently it became very hard for our team to work with Sketchup due to slow opening of the files and freeze when manipulating their work.

For information, we are using Sketchup Pro 2022 and V-Ray. Our Macbook Pro are up to date on MacOS Monteray.

Any advice on how to make it smoother when using Sketchup on a mac please?

Have a nice day!

1 Like
2

Do you have an example “slow” file you could share? Do you run SketchUp natively on M1 or does your version of V-Ray require you to run it through Rosetta?

3

Hi,

I can’t share an example file right now because the person with the issue went home but he told he has the issue with any 3D files.

We are running Sketchup natively on M1.

4

Is the problem when V-ray is running or in SketchUp with V-ray off? V-ray on Mac will do all rendering using the CPU, and this will be much slower than on Windows using a suitable NVidia graphics card.

5

Hi,

The problem is without using V-ray. I even tried to uninstall V-ray just to be 100% sure and it’s still the same.

6

3D.skp (64.2 KB)

Here is a random file the person just created and even this tiny file is slow and freezing.

7

Have you done a standard installation or have you deployed via a 3rd party system?

Do you team keep their files locally or are you saving files to a network drive?

8

Hi,

It’s a standard installation. Our team keep their files locally when they are working and then they upload it to a network drive for storage. When they need to work on a file again they download it first to ensure maximum performances.

9

There is nothing wrong with that specific file that would cause anything strange.

Is this happening to multiple users with this file?

10

Yes I don’t think the file is special, only the macbook with the m1 chip is struggling.

Users on other devices don’t have the issue.

11

For information, we had to wipe the macbook completely and reinstall for Sketchup to start working fine again. No issue for now after the reset.

12

Please share details about your experiences going forward with these installations. We hear stories of slow M1´s, but also people praising it.

13

Alright, will do !

Atm it’s working better on Macbook M1 than on our Macbook with i9 from 2019 but V-ray rendering is still too slow to our liking. We will probably move back to Windows computer with graphic cards.

14

Also experiencing nothing but freezes and crashes on m1 mbp. Have 32gb ram memory, done multiple reinstalls, uninstalls, run rosetta, turn off rosetta, have no extensions, tried sketch free online, still crashes chrome.

My file is just a basic dimensional shower with framing, no materials (would crash it anyways). Just wireframe, but crashes. No bug splats, I need to force quit, every time.

Tried logging all sketchup processes through terminal:
Here’s what my terminal shows, until the program decides to just stop working:
Last login: Mon Jan 9 08:00:58 on console

/Applications/SketchUp\ 2022/SketchUp.app/Contents/MacOS/SketchUp ; exit;

cameronobrien@Camerons-MBP ~ % /Applications/SketchUp\ 2022/SketchUp.app/Contents/MacOS/SketchUp ; exit;

2023-01-09 08:15:27.605 SketchUp[1877:27677] Initializing Bugsplat

objc[1877]: Class SkpTimerCaller is implemented in both /Applications/SketchUp 2022/SketchUp.app/Contents/MacOS/SketchUp (0x102e782c8) and /Applications/SketchUp 2022/SketchUp.app/Contents/Frameworks/LayOutAPI.framework/Versions/A/Libraries/libSketchUpViewerAPI.dylib (0x122a55f38). One of the two will be used. Which one is undefined.

objc[1877]: Class SKTextPath is implemented in both /Applications/SketchUp 2022/SketchUp.app/Contents/MacOS/SketchUp (0x102e78340) and /Applications/SketchUp 2022/SketchUp.app/Contents/Frameworks/LayOutAPI.framework/Versions/A/Libraries/libSketchUpViewerAPI.dylib (0x122a55fb0). One of the two will be used. Which one is undefined.

objc[1877]: Class SKTextPath is implemented in both /Applications/SketchUp 2022/SketchUp.app/Contents/MacOS/SketchUp (0x102e78340) and /Applications/SketchUp 2022/SketchUp.app/Contents/Frameworks/SketchUpAPI.framework/Versions/A/SketchUpAPI (0x116a85b40). One of the two will be used. Which one is undefined.

2023-01-09 08:15:28.163 SketchUp[1877:27677] INFO: Start CrashManager processing

2023-01-09 08:15:30.165 SketchUp[1877:27677] [HockeySDK] -[BITCrashManager invokeDelayedProcessing]/974 [HockeySDK] WARNING: Another exception handler was added. If this invokes any kind exit() after processing the exception, which causes any subsequent error handler not to be invoked, these crashes will NOT be reported to HockeyApp!

[0109/081531.704634:INFO:CONSOLE(4172)] “Error accessing file:///Applications/SketchUp%202022/SketchUp.app/Contents/Resources/welcomescreen/…/en.lproj//welcomescreen/en.json–[object ProgressEvent]”, source: file:///Applications/SketchUp%202022/SketchUp.app/Contents/Resources/welcomescreen/regularlaunchpage.bundle.js (4172)

[0109/081531.704714:INFO:CONSOLE(4357)] “Unable to find resource file for language en”, source: file:///Applications/SketchUp%202022/SketchUp.app/Contents/Resources/welcomescreen/regularlaunchpage.bundle.js (4357)

[0109/081531.704748:INFO:CONSOLE(4358)] “In location file:///Applications/SketchUp%202022/SketchUp.app/Contents/Resources/welcomescreen/…/en.lproj//welcomescreen/en.json”, source: file:///Applications/SketchUp%202022/SketchUp.app/Contents/Resources/welcomescreen/regularlaunchpage.bundle.js (4358)

[0109/081531.721758:INFO:CONSOLE(10397)] “Uncaught (in promise) NavigationDuplicated: Navigating to current location (”/trial_notification") is not allowed", source: file:///Applications/SketchUp%202022/SketchUp.app/Contents/Resources/welcomescreen/regularlaunchpage.bundle.js (10397)

[0109/081531.775431:INFO:CONSOLE(22)] “Munchkin.init(”%s") options: 645-COJ-341 [object Object]", source: https://munchkin.marketo.net/162/munchkin.js (22)

2023-01-09 08:16:05.217 SketchUp[1877:27677] Cannot find plugin in /Applications/SketchUp 2022/SketchUp.app/Contents/PlugIns/DEMImporter.plugin

2023-01-09 08:16:05.217 SketchUp[1877:27677] Cannot find plugin in /Applications/SketchUp 2022/SketchUp.app/Contents/PlugIns/IfcImporter.plugin

2023-01-09 08:16:05.270 SketchUp[1877:27677] Cannot find plugin in /Applications/SketchUp 2022/SketchUp.app/Contents/PlugIns/IfcExporter.plugin

UNSUPPORTED (log once): POSSIBLE ISSUE: unit 0 GLD_TEXTURE_INDEX_2D is unloadable and bound to sampler type (Float) - using zero texture because texture unloadable

2023-01-09 08:16:18.371 SketchUp[1877:27677] action selectOrbitTool:

2023-01-09 08:16:29.643 SketchUp[1877:27677] action selectMoveTool:

2023-01-09 08:16:57.919 SketchUp[1877:27677] action selectOrbitTool:

2023-01-09 08:17:06.474 SketchUp[1877:27677] action selectMoveTool:

2023-01-09 08:17:15.944 SketchUp[1877:27677] action selectOrbitTool:

2023-01-09 08:17:25.338 SketchUp[1877:27677] action selectMoveTool:

2023-01-09 08:17:32.752 SketchUp[1877:27677] action selectMoveTool:

2023-01-09 08:17:40.295 SketchUp[1877:27677] action selectOrbitTool:

2023-01-09 08:17:42.322 SketchUp[1877:27677] action selectMoveTool:

2023-01-09 08:18:06.887 SketchUp[1877:27677] action selectOrbitTool:

2023-01-09 08:18:08.794 SketchUp[1877:27677] action selectDollyTool:

2023-01-09 08:18:12.041 SketchUp[1877:27677] action selectOrbitTool:

2023-01-09 08:18:15.371 SketchUp[1877:27677] action selectMoveTool:

2023-01-09 08:18:22.512 SketchUp[1877:27677] action selectOrbitTool:

2023-01-09 08:18:27.634 SketchUp[1877:27677] action selectDollyTool:

2023-01-09 08:18:35.834 SketchUp[1877:27677] action selectMoveTool:

2023-01-09 08:18:52.716 SketchUp[1877:27677] action selectOrbitTool:

2023-01-09 08:18:54.409 SketchUp[1877:27677] action selectDollyTool:

2023-01-09 08:18:58.178 SketchUp[1877:27677] action selectOrbitTool:

2023-01-09 08:19:04.139 SketchUp[1877:27677] action selectMoveTool:

2023-01-09 08:19:13.191 SketchUp[1877:27677] action selectOrbitTool:

2023-01-09 08:19:55.196 SketchUp[1877:27677] action selectDollyTool:

2023-01-09 08:19:56.883 SketchUp[1877:27677] action selectOrbitTool:

2023-01-09 08:20:00.812 SketchUp[1877:27677] action selectMoveTool:

2023-01-09 08:20:20.458 SketchUp[1877:27677] action selectOrbitTool:

2023-01-09 08:20:25.524 SketchUp[1877:27677] action selectOrbitTool:

2023-01-09 08:20:29.205 SketchUp[1877:27677] action selectMoveTool:

Totally at a loss on this product, ready to give sketchup up for good and try something else.

15

I suspect that you didn’t manually jump between the orbit and move tool repeatedly for 4 minutes.

What mouse are you using? Do things become more stable if you don’t use that mouse?

16

I wish that’s all I was doing with orbit and move, but no. I’m using an logitech mx3-s. I’ve tried another simple logitech mouse, but still have issues.

17

I was thinking about buying a macbook pro, but having read your issue. I think I’ll stick to windows.

18

I use a gaming mouse Razer Abyssus. I love it! I

19

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