Sketchup Pro 2021.1 - Silent Install Doesn't Complete

Hi All,

I’ve downloaded the most recent Sketchup Pro (2021.1) .msi file and I’m trying to deploy it to multiple computers using PDQ Deploy with the command switch /SILENT (which is what I’ve always used).
However, the installation just seems to hang (I’ve left it for an hour), and doesn’t seem to ever complete.

This is happening to Windows 8.1 clients, and although I’m aware that it’s not officially supported for this OS - it does still work when it’s installed.

When I manually install the latest Sketchup though, I noticed that it also tries to install a Windows Update (KB2999226) as part of the installation process.

Any ideas on what I can do to get this issue resolved? I’ve got ~50 PC’s that need the update, and would much prefer to have a silent install option once again!

Thanks in advance.

I saw an old report of a similar issue, and a recent post in the forum. For the older case the person solved the problem with a hard reset of the PC, and so I suggested that for the new poster. It worked for him as well.

Thanks for your reply Colin.
Unfortunately this hasn’t worked for me…

I have however noticed that the original version of 2021.0 is named Sketchup2021 in Programs and Features, but the new version 2021.1 installs with the name SketchupPro2021

I did try the switch /qn which took approx. 30 seconds to install, but this then created 2 instances of the program (but did successfully install).

Previously, updates have overwritten the previous version rather than install alongside it, so I’m not convinced that the /qn method is best practise.


Since downloading the .msi last week, it seems that this has since been pulled from the website and replaced with a .exe

However, when trying to upgrade from 21.0.391 to 21.1.279 using the command
SketchUpPro-2021-1.exe /silent this still hangs and does not complete the installation.

I’ve since re-downloaded the installer (.exe) and it’s working - it takes approx. 10 minutes on each PC (which is certainly longer than it was before), but at least the problem is now solved.