Sketchup Pro 2019 crashing constantly

Technical Problems SketchUp
1

Sketchup has been crashing constantly. There doesn’t seem to be any particular cause and it’s driving me nuts and really slowing down my workflow immensely. It seems to be crashing about 20 times per day. We do our modeling mostly in Rhino 3d, then import to Sketchup to produce V-ray renderings, but it also crashes, though less frequently, when we are modeling natively in Sketchup and not doing any rendering. I’ve pasted portions of the most recent error report below. Can anyone please help?

Process: SketchUp [2457]
Path: /Applications/SketchUp 2019/SketchUp.app/Contents/MacOS/SketchUp
Identifier: com.sketchup.SketchUp.2019
Version: 19.2 (19.2.221)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: SketchUp [2457]
User ID: 502

Date/Time: 2019-09-20 11:09:15.330 -0400
OS Version: Mac OS X 10.14.5 (18F132)
Report Version: 12
Anonymous UUID: 7305930E-18A1-8D14-43F1-147936097B71

Time Awake Since Boot: 5600 seconds

System Integrity Protection: enabled

Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
abort() called

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 4
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 5315
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=957.8M resident=0K(0%) swapped_out_or_unallocated=957.8M(100%)
Writable regions: Total=4.1G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=4.1G(100%)

                            VIRTUAL   REGION

REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 640K 5
Activity Tracing 256K 1
CG backing stores 121.7M 12
CG image 144.4M 425
CoreAnimation 28.6M 89
CoreGraphics 8K 1
CoreImage 1728K 128
CoreServices 252K 1
CoreUI image data 4572K 49
CoreUI image file 360K 5
Foundation 105.7M 14
Image IO 1432K 24
Kernel Alloc Once 8K 1
MALLOC 2.8G 427
MALLOC guard page 48K 9
MALLOC_MEDIUM (reserved) 24.0M 2 reserved VM address space (unallocated)
MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)
Memory Tag 242 12K 1
OpenGL GLSL 256K 3
PROTECTED_MEMORY 4K 1
STACK GUARD 56.3M 73
Stack 319.8M 168
VM_ALLOCATE 39.3M 230
VM_ALLOCATE (reserved) 128.0M 1 reserved VM address space (unallocated)
__DATA 137.1M 712
__FONT_DATA 4K 1
__GLSLBUILTINS 5176K 1
__LINKEDIT 291.3M 197
__TEXT 666.5M 567
__UNICODE 564K 1
mapped file 118.0M 214
shared memory 2928K 20
=========== ======= =======
TOTAL 5.3G 3384
TOTAL, minus reserved VM space 4.8G 3384

Model: iMac18,3, BootROM 172.0.0.0.0, 4 processors, Intel Core i7, 4.2 GHz, 40 GB, SMC 2.41f1
Graphics: kHW_AMDRadeonPro580Item, Radeon Pro 580, spdisplays_pcie_device, 8 GB
Memory Module: BANK 0/DIMM0, 16 GB, DDR4, 2400 MHz, 0x802C, 0x313641544632473634485A2D3247334231202020
Memory Module: BANK 0/DIMM1, 16 GB, DDR4, 2400 MHz, 0x859B, 0x435431364734533234414D2E4D31364645000
Memory Module: BANK 1/DIMM0, 4 GB, DDR4, 2400 MHz, 0x80AD, 0x484D413835315336414652364E2D554820202020
Memory Module: BANK 1/DIMM1, 4 GB, DDR4, 2400 MHz, 0x80AD, 0x484D413835315336414652364E2D554820202020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x16F), Broadcom BCM43xx 1.0 (7.77.61.2 AirPortDriverBrcmNIC-1305.8)
Bluetooth: Version 6.0.12f1, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
USB Device: USB 3.0 Bus
USB Device: Magic Keyboard
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: USB Receiver
Thunderbolt Bus: iMac, Apple Inc., 41.1

2

What version of V-Ray are you running? Have you tried disabling V-Ray to see whether that makes the crashes stop?

2 Likes
3

Not super helpful. Is it creating a bugsplat? If not, look in ~/Library/Application Support/CrashReporter/ and look for SketchUp. Send in private message or post the Bugsplat report # and I’ll look.

4

There’s nothing in that folder called bugsplat

5

Should be something called SketchUp_blah_blah_numbers_blah.plist though.

1 Like
6

These are the files that are in that folder:

SubmitDiagInfo.config
SubmitDiagInfo.domains
AnonymouseIdentifier_FA5ECBEE-8F50-5B3E-B4FC-9DE6034CAFDC.plist
DiagnosticMessagesHistory.plist

7

Again, what version of V-Ray?

8

try with ‘Dynamic Component’ extension disabled…

john

9

V-Ray 3.6

10

V-Ray is the only thing we have under Extensions

11

Ah, that version doesn’t work with version 2019 of SketchUp
You need to upgrade V-Ray to the Next version 4.02 (payed)
If you still have installed SketchUp 2018, use that version ( downsave the model first through ‘Save As’) and keep using 3.6

3 Likes
12

Ah I see. Thanks for the help.

13

I was able to download Sketchup 2018 but it wants a license number in order to use it. I’m on the subscription for 2019, I don’t think I have license number. Will the sketchup people give me a license for it?

14

You can contact customer support and ask. They will likely give you a license for SU2018 in exchange for your 2019 license. Since there is no subscription option for 2018, you’ll probably have to pay the difference to get the 2018 license. Why not just update Vray, instead?

15

Thanks
Seems like Vray stopped allowing free upgrades on April 1, 2019

16

Consider upgrading Vray as part of the cost of doing business.

1 Like
17

Upgrades to Next were free for clients who bought V-Ray after december 2018. That stopped in april.

When did you buy it? Why version 3.6?

1 Like
18

My boss who is not technically savvy purchased it. I don’t know when, I just started working for him about 2 months ago.

We are a small three person design firm who does not make much money. Software is very expensive for us. For a larger firm I’m sure the cost of adding a license is nothing, for us it is a big deal, we are getting by on very narrow margins.

19

Have you investigated the cost of upgrading Vray and compared it to the cost of changing the SketchUp license to 2018?

20

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