Hello @joanna.turlowicz ,@colin and others,
I am experiencing the exact same issue as @joanna.turlowicz here. I own a perpetual (classic) license for SketchUp Pro 2018 and V-Ray 3.6, and I need to install it on a new laptop running Windows 11 Home.The program installs and launches successfully. However, the license panel displays “SketchUp Pro 2018 Trial,” and clicking “Add License” opens a completely blank white window. No fields appear for entering my serial number and authorization code, both of which I have available. I have already tried clearing the WebCache folder, repairing the installation using the installer supplied by my reseller, running it as administrator. Neither resolved the issue. I understand that SketchUp Pro 2018 is no longer supported, but I would highly appreciate if someone could help me resolve this issue or provide another solution or step-by-step guide to successfully activate the software on my new laptop.I can provide screenshots and share my license details privately through an appropriate support channel if needed.
Hello Colin. The same thing is happening to me. Sketchup opened saying my license was for another computer and to click remove license, which I did. Then, as I see happened to others here, I got the blank screen with nowhere to input the serial number and activation code. I had licenses for the 2022 & 2023 versions but they have of course now expired and I don’t use sketchup enough anymore to warrant a paid subscription. The 2020 classic was good enough. Has there been any reloution to this yet? Can I reactivate my 2022 0r 2023 license until this gets resolved? Thanks
Hello, I’m experiencing the exact same issue with SketchUp Pro 2021 (Classic Perpetual License).
When I launch SketchUp and click “Add License,” the license activation window appears blank (a white screen), so I cannot enter my serial number or authorization code.
I’ve already tried all the suggested troubleshooting methods, including clearing the WebCache, running SketchUp as an administrator, repairing the installation, and checking my internet connection. Unfortunately, none of them worked.
I understand that this issue was initially thought to affect only SketchUp 2020 and earlier versions, but it is also happening with SketchUp 2021.
I have a legitimate perpetual license and need to activate it on another computer.
Is there any known solution for SketchUp 2021, or could the SketchUp team investigate this issue?
I am experiencing almost exactly the same issue with my SketchUp Pro 2020 Classic Perpetual License.
I have 2 perpetual license, but when I click Add Classic License, the activation window appears completely blank, and I am unable to enter my Serial Number and Authorization Code.
I would really appreciate your assistance. Thank you!
I have same issue with sketchup 2020 pro perpentual license. I tried on different computers (on mac or windows) and the result is the same. After clicking on add license button there is only blank screen.
I am also experiencing the same issue. I am installing SketchUp 2019 Pro (Classic license) on a computer to replace the machine currently used by one of our team members…
However, when I click on “Add Classic License,” the screen where I’m supposed to enter the information does not open.
Could you please help me? What can be done to fix this?
