I have just had to re-install Sketchup on my computer. It was originally 2016, but it was updated to 2017. I have tried to put my licence details in but it doesn’t like it.I have 2 licences one for 2016 and one for 2017. I contacted the help desk but they won’t help. I spent over £600 on this and I can’t afford to buy it again. So any help would be greatly appreciated.
On this page you can enter your email address and serial number, and get your license resent to you:
There is a link to have your authorization code resent. I went ahead and did that for you, so you should have just received an email with the license in it. It will work for 2017, your 2016 license is deactivated.
Thanks Very much Colin, I have just installed it and it’s working fine. Thanks again. Neil.