Were did you bought it? How much did you pay?(the pricing indicates the right product)
Did you bought directly from SketchUp/Trimble, or from a partner or reseller?
(This will determine who must provide the support)
When you bought it, you probably did not assigned it to yourself or the one who is gonna use it.
(You keep talking about ‘we’. A SketchUp license is personal)
The assignment is through the AMP:
Check to see the right plan!
