I’ve been dealing with this issue for the past few weeks and tried everything to fix it to no avail. In the middle of april I tried to open a file, that now I know that was corrupted, but I wasn’t aware of it when I first tried it. Since then, any time I try to open any type of file, small, medium or big, SketchUp simply doesn’t open and a log message about a BugSplat appears. I have no idea why and I’m getting a bit desperate ngl. Before the BugSplat notice appears, for some reason, the file explorer window starts to kinda glitch a little bit. I’m able to open the inicial window where you can choose to start from scratch or open a file, but whenever I try to open anything at all, it just closes.
I tried installing the software again twice already, cleared the autosave files (after a tip from @colin on someonelse’s post), and even installed new drives for my GPU, and NOTHING WORKS. I have a laptop as well (my desktop is the one that is having this issue), and it is opening all the files that I tried on my desktop with no problem, so I really don’t know what the issue is and how to fix it. I’d greatly appreaciate if anyone could shed some light in this situation and help me in any way, shape or form.
The number of the crash that I’ve received is: Crash #254732
There are numerous reports of them causing SketchUp to crash and create Bug Splats. Remove them one at a time and see if that changes things with SketchUp on startup. I would start by removing Enscape. After removing it, do a cold reboot of your computer and then try starting SketchUp.
I uninstalled both but did not remove their extensions from SketchUp’s Plugins folder. Will do that now. And I do have a few plugins installed. But everything was working fine before I tried opening that corrupted file that I mentioned on the post.
When @colin has time to look into the forum he might look up your Bug Splats to tell you what’s going on but these renderers seem to have cause the problem you describe for a number of other users. Obviously it could be something different in your case but at least you should be able to narrow it down and might figure it out before Colin is back on the clock.
omg just removed both extensions from the folder, rebooted the computer, and it worked! I’m now able to open the file I wanted and even open a new one. I cannot state how grateful I am.
I’m glad that worked. As I understand things, the Enscape and maybe Lumion folks have some work to do. Not sure of the status of that since I don’t use those renderers.
I did check the bugsplat, and both of the ones you sent in today crashed while Lumion was loading. It may be that Enscape is ok, the crash happened before that had loaded.
