SketchUp Make 2017 crashed before I could start

Hope someone can tell me what if anything I can do to remedy this situation. I’m running on a mid 2014 Macbook Pro Catalina OS 10.15.7 with a an Intel Iris Pro 1536 MB Graphic Card. I wasn’t able to download the first folder…of three…sorry my memory fails me as to what it was called Layout maybe? But the other two downloaded and I was in the opening screen. I had just selected the figure and looking as to how to delete him when it crashed. Bug splat I believe? Anyway, this has been a long awaited program for me. I’d be eternally grateful if anyone can help me out here.

When did you download SketchUp 2017 Make? Where did you get it from?

Catalina was released in late 2019. SketchUp 2017 doesn’t support that OS version. SketchUp 2017 hasn’t been supported six years, for that matter.

Presumably you are a hobbyist since you are wanting to use SketchUp Make. Try SketchUp Free instead.

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I was under the impression Make was more stable…just from forum talk. I’m wanting to use the sandbox landscape feature to design a garden wall on a rolling hill situation. I liked the idea of importing Google Earth and getting a pretty realistic topography and elevations. From what I’d read SketchUp free wasn’t capable of some of the things I wanted to try to do.

I downloaded it today, but not sure where it came from as I tried unsuccessfully with two other sites. I may have clicked on a link and it appeared. Do you think the source had something to do with the quality? I’d really like to use it if I could. I believe if I’m not mistaken someone was using it with an earlier OS than mine…2013 and absolutely adored it. But I may be wrong about that.

No. I think you would find SketchUp Free more stable.

SketchUp hasn’t used Google Earth data for a long time and SketchUp Make did not have the ability to import terrain. That Geo-Location feature hasn’t been supported for years so Make would get you want. You would need SketchUp Pro.

Well, neither is SketchUp 2017 Make.

Maybe. There is no officially supported source for 2017 Make. What you downloaded could have bad data in it.

It sounds like you are actually using it for a job. Neither SketchUp Make nor SketchUp Free would be appropriate choices for that.

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No, it’s not for a job…it’s for my property…trying to block an outrageous neighbors business and lights. Looks like I’m late to the party. Oh well…hope the greed based platforms have an earth to play with their spoils on once it’s all said and done. I’m just trying to make somethig pretty again. Guess that’s not gonna happen here. I don’t have that kind of money to get the pro nor sure it’s what I want anyway. Lots of misinformation looks like. Unless someone else tells me different I’ll blow off Sketch up.

Is Layout the 2-D part? I suppose that is essential as well. I’m sorry for last comment, I’m just really frustrated right now, as on my old XP I had a simple program I’m sure is obsolete as well. I just wanted to do a 3 D rendering so I can see how the roof of the rain collector I’ll be putting behind the wall will be visable or not from slight elevation from road. I am quite serious about trying to preserve the beauty of this property without adding to the problem. I loved the idea of the sandbox as I am having to import hills to a flat area. It doesn’t need to be Google Earth, that I can forgo. Do you have a simple suggestion that will be attainable? I’ve looked for alternatives and apparently selection is nil.

LayOut is the documentation part of SketchUp Pro. It has tools for drawing in 2D but it’s mainly intended for creating documentation from your SketchUp model. LayOut is part of SketchUp Pro, not SketchUp Make.

You can use SketchUp 2017 Make if you can get your computer to run it. (There is no support for SketchUp 2017 so you’re kind of on your own as far as that goes.) You can’t import 3D terrain data but you can manually create it with the various modeling tools. Or use SketchUp Free in your internet browser.

Windows hasn’t supported XP for years but maybe it would still work for you. I’d leave it disconnected from the internet to avoid security issues, though.

Thank you for hangin in with me. Just now with almost zero effort on my part I was able to access what I suppose is the Web version. So I’m now having renewed hope. That being said, I do not see the sandbox option. Is that available on this? That really is the critical part for me. I need to be able to at least sight adjust the elevations.

No. The Sandbox tools are only available on the desktop version because that’s actually a Ruby extension. The web versions don’t support extensions.

You can maake a grid on a rectangle and use the Move tool to move vertices and edges around. Or draw contours and use Push/Pull to raise them up followed by Follow Me along th contour lines to smooth things off. It won’t be perfect but for free …

You’re trying to do something that really isn’t part of the scope of the free hobbyist version. A little like using a trowel to dig a hole for the foundation of a house.

Yes, I’d be willing to try the push/pull thing to accomplish that as a rough idea. Would I be able to smooth them out? Also I don’t see a place to input feet dimensions…I’m certain there is at least that. I assume I am starting in 2D that can be converted to 3D?

You should be able to soften the edges.

It’s in the lower right corner of the Sketchup screen.

Well, you have to start with some 2D shape before you can make it 3D. Don’t plan to draw the entire property as 2D and then convert it to 3D, though.

You should go through the instructional materials at and learn how to use the tools.

thank you. I’ll do that.

Looks like they are still working on the Web version. Is there a way I can isolate my focus as I’m not designing an home interior. Just need basic rectangles and 3D capability as well as ability to make mounds and judge distance.

What do you mean by “isolate my focus”

It’s all just geometry in SketchUp. Don’t worry about what the subject matter is. Just learn how to use the tools.

Looks like Push/Pull is “coming soon”….:frowning:

Use the Fundamentals tutorials. They are all there and the basic tools all do the same thing in both Desktop and Web versions.

Do you have another link to basics instruction for web?…most of what I need to know seems to be “coming soon”

I told you to use the Fundamentals tutorials for the desktop version. The UI is different but the basic tools work the same. You can also go to the SketchUp You Tube channel and look at the Square One videos.

It’s true that the instruction courses for SketchUp for Web are falling behind since the web version allready exists for a few years now. This has been mentioned before here on the forum and someone from SketchUp has replied that they are working hard on getting those courses online.
You could do the basics course to get familiar with the web versions user interface and follow Dave’s advice to use the Desktop courses for the other tools, they work the same in both versions!

I clicked on your link…sorry if I missed that desktop would be the same as web…I’ll check out. Thank you.