Sketchup geolocation error occurred when creating terrain

Screenshot 2022-05-03 160007

Cannot import geo-location near map image. have paid for it and received invoice

Error message “An error occurred while creating the terrain”

Tried a few times in last hour with no import

Sketchup pro subscription 22

I found the attempted purchase you did. You’ve done a number of them, so it was tricky to track down!

Currently I don’t know of a better solution than getting the failed one refunded, and then trying again.

The date shows as 5/3/2022, if you contact support they should quickly find the problem purchase, and refund it to clear things up.

Use this page to tell them about the problem:

By the way, sorry for the delay. I don’t know why any post went 22 hours without anyone replying.