Error Occurred while creating the terrain SU 2021 OS Big Sur

I’m having an issue loading a newly purchased tile map into sketchup pro 2021 on Mac OS Big Sur 11.2.3.

It starts to upload and then returns an error message “An error occurred while creating the terrain”.

Any ideas as to what might be causing the issue and what I can do to fix?


Hey Brian

We’ll likely need to clear your purchase and refund you. I’ll send you a private message


I just received the same error with OS Big Sur. Please clear my purchase and refund as well.

Just sent you a private message requesting the info I’ll need to initiate your refund.