[SketchUp for Schools] Chrome crashing when saving changes


#1

We have a user that is using Google Chrome on Windows 10 64bit to edit SketchUp files through our G-Suite/SketchUp for Schools package.

She can make the changes but when you attempt to save the file, download or export the file, Chrome spins and ultimately crashes and the changes are not saved.


#2

Hi @jfraser, was the file created in SketchUp for Schools (S4S) or imported from the SketchUp Pro (desktop version)? If created in S4S, I’m assuming the user was able to save at some point. Can she recall when she was no longer able to save? If imported from SketchUp Pro, how large is the file?

Please also let me know what version of Chrome she is using.

-Joy


#3

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