SketchUp crashing every time I import a .PNG

Hi, I’m running into a hiccup in the last 24 hours, my SketchUp crashes every time I try to import a file. It was working well (exact same process, until lunchtime yesterday). Any ideas or suggestions? I’m on a deadline for this afternoon, so of course this is super awkward timing!


Can you share the file that is causing the issue?

Hi Aaron,

Thanks for your speedy response. I think the .PNG file I was trying to
import was too big. (Around 3MB) I’ve since resized it and retitled it, and
it seems to be working now.

I’m new to the forum, is there a way to delete my topic, so that it doesn’t
bother others?


Welcome to the forums, @Lauren77!

No need to delete your topic. In fact, there is a chance that, at some point, someone will have the same issue you are having and may learn, from your post, that if they shrink their PNG, it will import without issue!

Great. Yes, smaller sized file and also getting rid of any symbols in the title. The previous version had a # and a _ in it. Thanks!

Probably the symbols in the title. I have imported PNGs much larger than 3MB without problems before.