Hello,
SketchUp keeps crashing when I try to open Enscape plugin. Can you please help me figure out why this happening.
I have included the specifications below.
Thank you in advance
SketchUp version - sketchup pro2022
Device Specification
|Processor|12th Gen Intel(R) Core™ i7-12700KF 3.61 GHz|
|Installed RAM|32.0 GB (31.8 GB usable)|
|System type|64-bit operating system, x64-based processor|
Windows 11
Graphics - NVIDIA GeForce RTX 3080Ti -12GB|
Have you sent in the bugsplats? @colin might take a look.
Meanwhile, go to the Nvidia website, download and install the latest display driver for your graphics card (I was alerted about a new version yesterday). In the Nvidia control panel 3D application settings, check that SketchUp is set to use your Nvidia card.
Four of the five bugsplats you have sent in are Enscape crashes. If you start a support case with them, I could send them the crash logs, which may help them to figure out what is going wrong.
Hello,
I contacted Enscape support and they gave me some instructions and helped me figure it out. Apparently it was the problem of that particular version of enscape and they have those errors fixed in the newer version.
Thank you so much for your time and looking into this for me.
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