SketchUp Campus videos won't play


I am a teacher using SketchUp Campus with my high school students. They are distance learning so I do not have access to their computers. I have several students getting this error when they try to open a video to watch.

The webpage at might be temporarily down or it may have moved permanently to a new web address.

I can click on the link in this message and it opens fine for me. My student cannot open the video.

I had another student with the same problem and he uninstalled Chrome and then reinstalled and got it to work. We will try to duplicate that fix.

I have told them to clear their browser history, but I’m not sure they have done that. I am having them log in with their school G suite account.

Right now I’m aware of 2 students reporting this problem. I have 28 with no reported problems.