Every time I open the 2024 free trial it crashes. Yesterday it crashed everytime I tried to export a 2D graphic, but today it is just crashing as soon as I open the model. What can I do?
hello,
before opening your model, go to window > preferences and uncheck âautomatically fix problems when they are foundâ and try to open your model again see if it still crashes.
Also it would be helpful if you attached your model here
Hi Paul, where can I find window?
Thank you. I understand that in order to get to the âWindowâ button I have to create a new model, however when I do this, sketchup crashes before I can click on âWindowâ. I have attached my model if this helps?
Methodist Church.skp (4.3 MB)
You said it was crashing when loading your model. Does it crash when you just launch sketchup too ? If so, you should try reinstalling / repairing installation by right-clicking on the installer and pick run as administrator
your model opens just fine here.
Iâm on Mac, not Windows, but your model opened fine for me too, and clicking âfix problemsâ in Model Info-> statistics found nothing to fix. I would second @paul.milletâs recommendation to try repairing the installation, especially if you didnât originally install by right-clicking the installer exe and choosing âRun as Administratorâ. Please realize that is not equivalent to being logged on as an admin when you run the installer, nor is it the same as being an administrator when you launch SketchUp.
Itâs off-topic to this, but there are other modeling problems with that example that you should fix if you can ever get SketchUP 2024 to start.
Thanks for the recommendations. No it does not crash when just launching sketchup. It crashes when I am inside the sketchup model. I have gone through the steps to repair the installation as you have explained, but Sketchup is still crashing when Iâm in the model. I am not sure if i should reinstall because I am on a free trial, I have tried this before and it meant after uninstalling I could not reinstall and could no longer access the free trial even though I still had 5 days left. Really stuck here.
Try updating graphics card drivers. Find the SketchUP installer in your Downloads folder. Right click on it, choose Run as administrator, then Repair. After that do a cold reboot of your computer.
Does this file behave any better for you?
Methodist Church purged.skp (1.9 MB)
Please correct your frum profile. You arenât using the Free Plan of SketchUp. Thatâs a web based version for hobbyists.
Another thing to try is to open settings and in the graphics panel, switch to the old graphics engine. That would help isolate whether it is a graphics issue.
I just tried this step by step, and opened your file, and it still crashed 
is there anything else I could try?
Do you have access to another computer?
Hi paul
I have been using the trial version of sketchup 2024. it keeps not responding at the most basic commands like moving or copying or intersecting faces without a lot of details in the file. it stays frozen for hours together at times or else it keeps going on not responding mode every 15 mins. I am using a HP laptop - victus i5 with NVIDIA RTX 3050. while sketchup stays frozen i check on the task manager and it is hardly using RAM or graphics it just shows high power usage. Please help me with this.
hello, are you using version 24.0.594 ? check in help menu > about sketchup.
did you load many components from 3d warehouse ? Can you paste a screenshot of what you have in window > model info > statistics with âshow nested componentsâ checked ? or even better upload or share a link to your model so we can check it out
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Hi, yes I am using version 24.0.594 i checked as you mentioned.
I have loaded a few components from 3d warehouse yes.
Here is the screenshot of model info.
I donât understand the to me weird punctuation in your face and edge counts but it looks to me that you have managed to create one of the heaviest SketchUp models I have ever met, with more than 85 million edges and over 50 million faces and over a million component instances. Are you building a forest out of 3D trees? Donât do that.
This model will be laggy with any hardware. All my models have less rthan a million edges.
@jsnehaantal
If you feel like your model is not complex nor heavy at all, click on purge unused at the bottom of this very same window
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hi, i dont understand why the model has too many edges either. i am building a courtyard of size 20m x 25m with a water feature in between and a few planters from 3d warehouse
could you share the file ? use wetransfer or something like that ?
If you want to understand, share your model so someone can take a look whats wrong with itâŠ